AHLAM GHAITH KHALFAN ALNUAIMI
Manager, Corporate Banking
Profile summary
Results-driven banking professional with over 5 years of experience in corporate banking and operations. Proven ability to manage high-value client relationships, resolve escalated issues, and ensure compliance with banking procedures. Skilled in documentation, client service, and operational support, seeking to contribute expertise to a leading financial institution.
Key skills
Professional experience
- Delivered VIP client services by coordinating with internal departments to ensure seamless operations. - Resolved client complaints and grievances, ensuring timely solutions and mitigating recurrence factors. - Supported operations teams in account opening, corporate cards, cheques, payments, and eChannel issues. - Managed security items and handled escalated complaints for Corporate & Investment Banking clients. - Maintained accurate client correspondence records and enhanced customer experience.
- Delivered VIP client services by coordinating with internal departments to ensure seamless operations.
- Resolved client complaints and grievances, ensuring timely solutions and mitigating recurrence factors.
- Supported operations teams in account opening, corporate cards, cheques, payments, and eChannel issues.
- Managed security items and handled escalated complaints for Corporate & Investment Banking clients.
- Maintained accurate client correspondence records and enhanced customer experience.
Processed account openings, cheque and debit card requests, and managed related branch operations. Actively used the CRM system to log customer requests, monitor resolution progress, and ensure service quality. Handled Account Opening and KYC documentation, prepared and dispatched files to the central operations team in India for verification and processing. Coordinated with offshore teams in India for request resolution and discrepancies. Prepared monthly control reports and maintained MIS records. Handled inbound customer requests and ensured accurate request tracking and resolution.
- Processed account openings, cheque and debit card requests, and managed related branch operations.
- Actively used the CRM system to log customer requests, monitor resolution progress, and ensure service quality.
- Handled Account Opening and KYC documentation, prepared and dispatched files to the central operations team in India for verification and processing.
- Coordinated with offshore teams in India for request resolution and discrepancies.
- Prepared monthly control reports and maintained MIS records.
- Handled inbound customer requests and ensured accurate request tracking and resolution.